Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at admin@divinesalt.com.au.

Where are returns sent?

Our products are made-to-order and fulfilled by Printful. Return addresses vary depending on where your order was fulfilled:

  • United States & Mexico: 217 Wrangler Drive, Coppell, Texas 75019, USA
  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
  • Latvia: Lidostas Parks, Marupes novads, Latvia LV-2167
  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
  • United Kingdom: Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ
  • Australia (apparel): 40 Tanimbla Street, Kedron, Queensland 4031, Australia
  • Australia (non-apparel, excl. phone cases): 338 Albert St, Brunswick VIC 3056, Australia
  • Australia (phone cases): 6 Axis Crescent, Dandenong South VIC 3175, Australia
  • Japan (apparel): Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan
  • Japan (non-apparel): Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, 929-1801, Japan
  • Brazil: Rodovia Santos Dumont, 4791, Armazém 111, Galpão 02, Empreendimento Caxias Park, Duque de Caxias - RJ, CEP 25251-460, Brasil

Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

As our products are made-to-order, please contact us to confirm return eligibility for your specific item before sending anything back. We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at admin@divinesalt.com.au.